Shipping Policy

 

At The Sole Spa, we proudly offer mail-in sneaker cleaning and restoration services. Please review our shipping policy before sending your sneakers.

1. Shipping to Us

 

 

• Customers are responsible for safely packaging and shipping sneakers to The Sole Spa.

• We recommend using a tracked and insured shipping service. The Sole Spa is not liable for sneakers lost or damaged in transit to our location.

 

2. Processing Time

 

 

• Once we receive your sneakers, processing begins within 2–3 business days.

• Turnaround time for cleaning or restoration varies by service but typically takes 7–14 business days. Customers will be notified of delays.

 

3. Return Shipping

 

 

• After services are complete, sneakers are shipped back using a reliable tracked service.

• Shipping costs are the customer’s responsibility unless otherwise stated (e.g., promotional free shipping).

• The Sole Spa is not liable for delays caused by the shipping carrier.

 

4. Shipping Rates & Locations

 

 

• Standard and expedited shipping options are available at checkout.

• Currently, we ship within [Insert regions: e.g., United States only / North America / Worldwide].

• Shipping rates are calculated based on weight, size, and destination.

 

5. Damaged or Lost Packages

 

 

• If your return shipment is lost or damaged in transit, please contact us immediately. We will assist with filing a claim with the carrier, but The Sole Spa is not responsible for carrier mishandling.

 

6. Unclaimed Packages

 

 

• If a package is returned to us due to incorrect address or failed delivery attempts, the customer is responsible for additional reshipping costs.

 

7. Contact

 

For questions about shipping, please contact us at:

thesolespabookings@gmail.com