PRIVACY POLICY

The Sole Spa respects your privacy. This policy explains how we collect, use, and protect your personal information when you interact with us through our website, social media, or in-person services.

What Information We Collect

We may collect the following types of information:

Contact Details: Name, phone number, email address, home or delivery address
Payment Information: Limited billing details (e.g., payment confirmations) — we do not store full card or account numbers
Shoe Details: Photos or descriptions of the items you send us
Communication History: DMs, texts, emails, or service requests
Website Usage: IP address, browser type, and visit data (if using cookies)

How We Use Your Information

We use your information to:

Provide and manage cleaning or restoration services
Confirm pick-ups, drop-offs, and payments
Send updates or respond to inquiries
Improve customer service and future offerings
Promote limited-time offers or announcements (only if you opt in)

We never sell or rent your data to third parties.

Sharing Your Information

We only share your information with:

Payment processors (e.g., Square, Stripe) to complete transactions
Trusted delivery partners (if applicable)
Legal authorities if required by law

All third parties are required to maintain the confidentiality and security of your data.

Data Security

We take appropriate technical and organizational steps to protect your information. This includes:

Secure messaging platforms
Encrypted payment systems
Limited internal access to personal data

Your Rights

You have the right to:

Request access to your personal information
Ask us to correct, update, or delete your data
Opt out of marketing communications at any time

To exercise these rights, contact us at thesolespabookings@gmail.com.

Cookies & Website Tools

Our website may use basic cookies to improve user experience and analyze traffic. You can control cookie preferences through your browser settings.

Policy Updates

We may update this policy from time to time. The latest version will always be posted on our website. Continued use of our services after changes implies your agreement.

Contact Us

If you have any questions or concerns about your privacy, feel free to contact us:

Email: thesolespabookings@gmail.com
Instagram: @the_solespa

Let customers speak for us

from 16 reviews

Buzzing with how my boss runners turned out!

Leighton

09/13/2025

PREMIUM CLEAN

Touched up my Steve Maddens to perfection

BASIC CLEAN

Brilliant.

Anonymous

09/12/2025

The Sole Spa

The team done an excellent job!

EXECUTIVE CLEAN

Way too nervous to clean my Dior’s on my own, so I decided to send them to The Sole Spa. The team handled them with the up-most care and got them looking brand new again. Couldn’t be happier! Will definitely be sending my other trainers here.

Kyle

08/18/2025

Awesome service! Would 100% recommend for most people. My trainers will definitely be coming back here :)

Jess

My Adidas Campus look brand new again!

08/17/2025

Perfect for touch ups on your everyday trainers. Super happy!

Super impressed!

Sam

I couldn’t believe the difference after getting my hat cleaned! All the marks and sweat stains were completely gone, and the shape was kept perfectly. It honestly looks brand new again. The service was quick, careful, and professional — I’ll definitely be bringing more hats in for a refresh. Highly recommended!

Freddie

HAT CLEAN

The Executive Clean + is next level. They managed to re-dye the suede, repaint some leather panels, and even unyellow the soles — things I didn’t think were possible. The re-glue made my sneakers feel sturdy again too. They honestly look better than when I first bought them. This is the ultimate sneaker restoration service!

EXECUTIVE CLEAN+

I went for the Executive Clean and I’m so glad I did. My shoes came back spotless, conditioned, and protected with a water and stain repellant spray. The sneaker deodorant was a game-changer too — they smell fresh every time I wear them now. Perfect service for anyone who wants their sneakers looking and feeling premium.

Evelyn Carter

The Premium Clean service blew me away. On top of the deep clean, they handled lint removal, re-napped the suede, and conditioned the leather. My trainers look revived and soft to the touch, like they’ve been restored rather than just cleaned. Fantastic attention to detail!

Max Doughty

The Deep Clean is worth every penny. Not only were the outsides of my shoes spotless, but the insoles were cleaned too, which made a huge difference. My sneakers look and smell fresh, and it feels so much nicer putting them on. Highly recommend if you want that “like new” feeling.

Max Shawyer

DEEP CLEAN

Amazing service! I sent in a pair of sneakers that I thought were beyond saving, and they came back looking fresh out of the box. Every mark and stain was gone, the soles were spotless, and the material felt completely refreshed. The team handled them with real care and attention to detail. Fast turnaround, great price, and outstanding results — I’ll definitely be bringing more pairs in. Highly recommend!

Noah Thompson